Effective Date: April 27, 2026 Last Updated: April 27, 2026
We stand behind our products and want you to feel confident ordering from Kimora Co. Please review the policy below before placing an order. By making a purchase, you agree to these terms.
Due to the nature of dietary supplements and health regulations, opened products are not eligible for return.
Unopened and unused products in their original packaging may be returned within 30 days of delivery.
We do not charge restocking fees.
Email support@kimoraco.com with your order number and the reason for the return. If your return is approved, we will email you return instructions and the return address.
Returns sent without prior authorization may not be processed.
For change-of-mind returns, you are responsible for return shipping costs. We recommend using a trackable shipping service — Kimora is not responsible for items lost in return transit.
For damaged, defective, or incorrect orders, Kimora will provide a prepaid return label or arrange replacement at our expense. See “Damaged, Defective, or Incorrect Orders” below.
Approved returns may be mailed to: Kimora Co. PO Box 20024 Sedona, AZ 86341 United States
Once an approved return is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Refunds reflect the actual amount paid. If a promotional code, discount, or gift card was applied to the original order, the refund will be issued at the discounted amount paid, not the full retail price. Original shipping charges are non-refundable.
Subscription orders renew automatically at the cadence you selected (for example, every 30, 60, or 90 days). To stop the next shipment, cancel at least 48 hours before the renewal date through your account dashboard or by emailing support@kimoraco.com.
Charges that have already been processed and orders that have already shipped are non-refundable based solely on cancellation. Once shipped, a subscription order is treated like any other order under this policy — unopened products may be returned within 30 days of delivery, opened products are not eligible.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@kimoraco.com.
Please include:
We will respond within 2 business days and resolve the issue by sending a replacement, providing a prepaid return label for replacement, or issuing a refund — at our discretion based on the situation.
You are responsible for providing an accurate shipping address at checkout. Orders shipped to an incorrect address you provided are not eligible for refund or replacement, although we will assist where reasonably possible.
If a package is refused at delivery or returned to us as undeliverable, we will refund the product cost (excluding original shipping) once the package is received back at our warehouse, provided the products are unopened and in resalable condition.
When returning a bundle or order that included a free gift or promotional item, the free or promotional item must also be returned in unopened, original condition. If it is not returned, its retail value will be deducted from your refund.
Returns and refunds for wholesale, gym partnership, and ambassador orders are handled under the terms of the applicable partnership agreement, not this policy. Contact your account representative or support@kimoraco.com for assistance.
Kimora currently ships within the United States only. This policy applies to orders shipped to U.S. addresses.
For all return or refund inquiries: Kimora Co. Email: support@kimoraco.com
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before starting any new supplement.